The ten key areas of volunteer management listed on the Charter were identified by the Greater London network of Volunteer Centres working in collaboration with the Experts in Volunteering team.
Volunteer Centre Camden now incorporates the Charter, and its accompanying Health Check, into our work with volunteer-involving organisations.
The Charter includes:
1. Equality and Diversity
Volunteering is open to all; volunteers are treated with fairness.
2. Expenses
Travel, and any other agreed, out of pocket expenses are reimbursed.
3. Induction
Volunteers are introduced to the work and ethos of the organisation.
4. Organisational Involvement
Volunteers have influence and an informed voice on organisational issues.
5. Personal Development
Identified needs are met by relevant training and development opportunities.
6. Recruitment process
Recruitment procedures are fair, efficient and consistent.
7. Resolving difficulties
Volunteers are aware of how to raise a concern, and how it will be handled.
8. Reward and Recognition
The organisation expresses its appreciation of the volunteers’ contribution.
9. Safe Volunteering Environment
The physical and emotional risks of volunteering are identified, minimised, and covered by adequate insurance.
10. Support
A named supervisor ensures ongoing support appropriate to need.
